Even great, well-run businesses sometimes have unhappy customers. People are more likely to leave a review when they are unhappy than when they have a good experience. Accrue Reviews is here to help! Our easy-to-use system helps to increase the number of positive reviews on public platforms, and helps filter the negative ones to a more private space.
Encourage Positive Reviews
Once your account is set up, your job is to collect some basic customer information. Input the information, and our automated system will send your recent customers a text message and/or e-mail with a link to a very quick survey. This survey is tailored to your company with questions that make sense for you.
If customers indicate a high satisfaction number, they will be directed to a public platform such as Google and asked to leave a review. This simple system is amazingly effective at bringing you lots of new 4- and 5-star reviews!
Manage Negative Reviews
Since even great companies can’t make everyone happy, negative reviews are a fact of life. But you can minimize the impact they make on your business.
Customers who indicate a low satisfaction rate will not be directed to public review platforms, but their feedback will remain private. This way you can still benefit from the information without your reputation suffering.
Accrue Reviews was founded by a reputable SEO company that understands the importance of online business reviews.